SHIPPING, RETURNS, EXCHANGES & PAYMENTS
CDMX: FREE shipping in any order
REST OF THE COUNTRY: The price is based on the weight / volume of the order and is calculated at checkout.
Carriers and delivery times:
Mexico City: 1 - 6 business days. CANUTO own delivery or 99minutos.com
REST OF THE COUNTRY: 3 - 8 business days depending on the destination. Parcel: Redpack, Estafeta or Fedex.
Returns and exchanges:
All changes must be made within the first 10 natural days of the date the order was delivered and the product (s) must be in the original condition in which they were delivered.
In Mexico City, it is the client's responsibility to go to our office at Av. Ejercito Nacional 884 int. 604 Polanco, to make the change. (Please notify in advance - phone. (55) 5162 6926 or email us to email@example.com).
In other states, it is the client's responsibility to cover the shipping costs required to make the change, email us to firstname.lastname@example.org to be able to advise you correctly.
Credit and debit cards
Cash (it is necessary to make the order via mail email@example.com or whatsapp (55) 4833 0732)
Bank transfer (it is necessary to make the order via mail firstname.lastname@example.org or whatsapp (55) 4833 0732)